Coombeshead Farm Terms and Conditions of Booking

Please familiarise yourself with our Terms and Conditions before making your booking. By booking through our site you confirm that you have read and understood the below. 

 

Allergies and dietary requirements

We ask that you let us know about any allergies or dietary requirements at the time of booking. If you have any specific requests, please let us know as soon as possible so that we can cater for your needs.

Safety on the Farm

During your visit we ask that you please remember that we are also a working farm with livestock and farm machinery. The majority of the fencing around our animals is electrified and we also have an unfenced pond and river surrounded by rough terrain so we ask that you explore the grounds cautiously and with respect. We have staff on the move both on foot and on farm machinery throughout the week who are always very happy to explain what we’re growing and rearing at the moment so please do feel free to ask questions as you move around the farm.

Animals

Unfortunately we cannot allow dogs into the guesthouse or dining room except for certified assistance dogs.

Dogs are welcome in Room 6 & 7 of the Grain Store. We ask you to notify us upon booking if you will be bringing a dog with you. There is an additional charge of £20 per animal per reservation for the duration of 2021, which will be added to your bill on checkout, along with any exceptional charges should your dog cause any damage to our property whilst on site. We ask you to please bring a dog bed and bowl, etc, with you. 

We must remind you that although dogs are welcome on our grounds, we are a working farm and have pigs, ducks, chickens and sheep spread across our 66 acres, most of which are free range. Dogs must therefore be kept on leads and we ask you to take particular care around our livestock as well as other guests. 

Liability

Coombeshead Farm accepts no responsibility for loss or damage of property, vehicles or vehicle contents belonging to guests during their occupancy, nor will we be responsible for any indirect, consequential or pure economic loss or any loss of profit, whether caused by our negligence or the negligence of our employees, contractors or agents, excluding any liability for death or personal injury caused by our negligence or liability for fraud or fraudulent misrepresentation. We ask that all visitors note and adhere to the safety guidelines detailed in these terms and conditions as well as safety advice from staff.

Children at Coombeshead

Children must be supervised at all times whilst at Coombeshead. We are a working farm as well as a guesthouse and restaurant and the environment was not designed for children. Parents or guardians must take full responsibility for their children’s behaviour and welfare whilst at Coombeshead and we cannot accept any liability for damages or injury sustained whilst at Coombeshead.

Children & Guesthouse, Bedrooms & Restaurant
Whilst we don’t like to exclude anyone from Coombeshead, the Farmhouse and Grain Store rooms are not suitable for children under the age of 12. Unfortunately we are thus unable to accept babies and children in the evenings, however children of all ages are welcome in the restaurant for lunch at weekends.

Children & The Cottage
Our self catering cottage space is the only self contained space on the farm. You are welcome to bring children with you should you wish, however, the Cottage was not designed for young children so we would ask you to please bring your own apparatus such as high chairs, travel cots, etc. Guests will be liable to pay for any damages incurred to Coombeshead property and may be required to pay a supplementary cleaning charge should the cottage be left in an unreasonable state on checkout.

Children & Hire Outs
Should you decide to hire out the entire Farmhouse, Grain Store and Restaurant as a private group, you will be able to create a more bespoke experience and are thus welcome to bring children as part of your group. All of the liability exclusions and safety regulations defined in these terms and conditions continue to apply during your stay.

Children & the farm
If you have hired out all of our rooms, or visited the farm for lunch with your children you are of course more than welcome to explore the farm with them. It is a wonderful setting for children to learn and explore, but we do ask you to be mindful of the farm safety advice as detailed above and never leave them unsupervised. 

Payment Policy

In order to confirm a reservation we ask for the full payment for your bed and breakfast stay upon booking. Payment can be made securely through our website. We accept all major credit and debit cards, including American Express. If you wish to reserve using a gift voucher you can contact the office directly using the contact details shown below.

Credit card details are required to guarantee a reservation in the restaurant. By providing us with your details upon booking you agree to our cancellation policy, below.

Cancellation Policy

Guesthouse & Grain Store cancellations
We take full payment for bed & breakfast upon booking. However, we understand that there may be occasions where you need to cancel your booking. Cancellations made over a month in advance of your reservation will receive a full refund. Cancellations made two to four weeks in advance of your reservation will receive a 50% refund, minus a small admin fee at our discretion. Except as otherwise indicated below, cancellations made any less than two weeks before your reservation will not be refunded. In exceptional circumstances we may be able to move your booking to a date within the following three months at no extra charge if we are able to rebook your room, depending on availability. 

After booking please check your confirmation email carefully immediately as no liability can be taken for mistakes caused by human error after the fact. We strongly advise that you have travel insurance to cover the risk of cancellation.

Restaurant cancellations
As with guesthouse stays, we ask that you inform us with the maximum amount of notice should you wish to cancel a table reservation. In the event of cancellation of a table in the restaurant within 48 hours prior to arrival, we must reserve the right to charge you for the cost of your dinner or lunch menu should we be unable to rebook your table. In the event of cancellation or ‘no-show’ on the day of your booking, the cost of your entire dinner or lunch menu will be charged to your card.

Group Bookings

Please note that due to the small size of our dining room, we are unfortunately unable to take restaurant table bookings any larger than 8 people, unless you wish to book the venue for exclusive hire.